the remote support geek story (SO FAR...)
Its really pretty simple. One day, as we were sitting around with our friends and family - the phone rang, it was a friend of Elizabeth's (more on her later) who lived about 2,000 miles away who needed some SERIOUS computer help. Once I got on the phone with her (I'm Craig - more on me later, too) and after a whole lot of hassle, reboots, back and forth conversation, miscommunication, and general chaos, I finally managed to get her problem resolved. After that, we sat down and wondered how many other people were in that position? "How many people out there need computer help and just can't get to or don't WANT TO take it somewhere?" - So, after some more brainstorming, idea tossing, LOTS of iced coffee (Thanks, Elizabeth!), and a bunch of test runs, Remote Support Geek was born!
THE PEOPLE talking about us!
(click here for our testimonials page)
THE PEOPLE YOU'LL BE TALKING TO!
Craig - President and Lead Geek
Surrounded by technology since the age of 4, Craig has always taken a liking to things that plug into the wall. Building networks in his childhood bedroom was commonplace for him. Having more than 15+ years professional experience with networks, The Internet, Microsoft Windows, Apple Macintosh, Security, Troubleshooting, and all around technological craziness, Craig has seen a lot. No problem is too complex or too twisted for him to tackle - in fact, the weirder, the better. Its a challenge for him - and that drive is what fuels his passion for this business. He's always happy to work with a customer until the problem's fixed. Always smiling and rarely frustated, his 'zen like' demeanor can be catchy. Careful!
Elizabeth - Vice-President and Lead Everything Else
When Elizabeth isn't working with a customer to ensure a smooth, friendly experience or booking appointments, she's constantly working on new ideas to help the business grow in an environmentally friendly way. Liz's ideas have led to amazing business growth and prosperity and her energy is beyond reproach. She's also an amazing motivator and great office presence, Elizabeth (Liz) keeps a level head even amidst some of our craziest of days. Craig says she's also perfect, but he's a bit biased.Charles - The Idea Man!
While it might not be a formal corporate-type title, it describes him to a 'T' . Charles (Chuck) is always working on ways for us to grow the business. Some of them traditional, some of them, not so much - but that doesn't matter - its his creativity and passion that separate him from the rest. He also keeps us laughing - and come on, who doesn't like to laugh?Billy - Senior Tech and Fashionista
Lets face it, we can all use a bit more fashion in our lives - we can all use a bit more Billy. A solid tech with 10+ years of experience in the various Microsoft platforms and general network troubleshooting, Billy's also one to know what to wear and when to wear it. A geek, first and foremost, but a stylish one - watch out, ladies! Billy keeps up to date on the latest trends in computer security, too - and its that reason why he's a valued (and well dressed) member of our team!Tom - Senior Tech and Deep Water Man
Technology and deep sea diving - yeah, we thought it was an odd combo, too - but this guy's got them both down pat without a second thought. When Tom isn't out on the boat, he's probably throwing your computer a liferaft. When Tom's not solving a customer's complex problem or researching the next great innovation in technology, we can only hope he's out catching the main dish for our next cookout, and we wouldn't have it any other way.Stephanie - Den Mother
So you've got a bunch of geeky tech people in a room - A conversation between them can last for hours. Discussions on everything from Star Wars vs. Star Trek to what the best method really is to perform a full system restore. That's where Stephanie comes in - she gets the group focused back on the problem(s) at hand. She also provides emergency phone and email coverage, which can be pretty hectic. We're appreciative and hope you are, too :)